About the price

How are prices displayed?

All prices are calculated using the exchange rate at the time of purchase and are displayed in your country's currency. Taxes such as business taxes and shipping charges in each country are not included.

About tax procedures

Are there any customs duties?

Depending on the country, customers may be subject to customs duties.
This fee is not included in the total payment amount. If your purchase is subject to customs duties, you can receive the item after paying the customs duty.

Are there any taxes?

Depending on the country, customers may be subject to various taxes.
This fee is not included in the total payment amount. You can receive the product after paying the taxes in each country.

About ordering

I placed an order, but I haven't received an email. What should i do?

Your order may not have been completed correctly, or your email address may be incorrect. Depending on your e-mail settings, e-mails from this site may be sorted to the "junk mail folder". If you do not receive the e-mail, please check your junk e-mail folder.

Can I change the payment method after ordering?

The payment method cannot be changed after the order is completed, so please be sure to check when ordering.

Can I order by phone or fax?

We do not accept orders by phone or fax. We only accept online orders.

I want to order a lot of products.

If the number of items that can be shipped per order exceeds the number of items that can be shipped in one order as stated in the shipping policy, please either divide your order into multiple orders or contact us. We will contact you separately regarding shipping charges and how to order.
In the unlikely event that you order more than the "number of items that can be shipped per order", we will contact you as the shipping charges may change.

About delivery

Which shipping company will I use? Also, when will the product be shipped?

We will ship the item using DHL Express. The tracking number for your package will be provided in the shipping notification email.
Shipping days are Monday-Friday, excluding holidays, and usually ships within 7 business days from the date of order.
*If the shipping date falls on a public holiday, the item will be shipped the next business day.
*This may not apply during consecutive holidays, etc.
*We will notify you by email when the product has been shipped, but if shipping is busy, there may be a delay in notifying you via email that the shipment has been completed, or we may not be able to send it. Thank you for your understanding.
*Depends on destination and customs congestion.

How much is the shipping cost?

Shipping charges are calculated by country or region.
If you wish to have items delivered to multiple locations, please place separate orders.
Shipping charges will be incurred for each order.
Taiwan: 2,400 yen (calculated based on the exchange rate at the time of purchase)
If the number of items you wish to order exceeds the "number of items that can be shipped in one order", we will contact you as the shipping charges may change.

My package hasn't arrived yet.

Please check the DHL Express package tracking service. The tracking number for your package will be provided in the shipping notification email.

What happens if my luggage is lost or damaged?

In case of damage or loss, we will compensate the actual cost. Please check the exact contents and packaging of the package and contact DHL customer service.

Return / Exchange

Is it possible to return or exchange the product after receiving it?

If you would like to return an ordered product, we will only accept returns or exchanges if the delivered product is defective, at our expense.
We inspect the products when they arrive and strive to send out good quality products, but if by any chance the product is initially defective, please contact us here.
Please note that we cannot accept returns or exchanges in the following cases.

1. If you contact us more than 10 days after receiving the product.
2. Opened (inner bag) products
3. If the customer causes scratches or dirt
4. If there is no shipping box
5. If the product page states that it cannot be returned.

*We will pay all shipping costs for returns.
*Refunds will be made within 10 business days after we receive the product and check its condition.
*We cannot accept returns using methods other than those specified by our company.

About payment

What kind of payment method do you have?

Credit card payment ・ You can use Amazon Pay, Apple Pay, Google Pay, and PayPay.

About order cancellation

I would like to cancel my order.

You can cancel your order only before shipping the item. Please contact us from here . We will process the cancellation.
Please note that we cannot accept cancellations due to customer's convenience after the product has been shipped.