Refund policy

We will return or exchange the ordered product at our expense only if the delivered product is defective.
We inspect the product when it arrives and try to send it as a non-defective product. However, if it is an initial defective product, please contact us from here .
Please note that we cannot accept returns or exchanges in the following cases.

1. If you contact us more than 10 days after the product arrives
2. Opened (inner bag) product
3. If the customer scratches or stains
4. If there is no box at the time of mailing
5. For products that state that they cannot be returned on the product page

* We will bear all shipping costs for returned goods.
* Refunds will be made within 10 business days after the product arrives at our company and the condition is confirmed.
* We cannot accept returns other than those specified by us.

[Return shipping]

CHA938 will bear the return shipping fee in case of defective products.
If you wish to return the product for your convenience, you will be responsible for the return shipping fee.

[Defective product]

In the unlikely event that the item is damaged during shipping, is defective, or is different from what you ordered, we will accept returns.
After checking the stock status of our shop, we will replace it with a new one or an equivalent one.
If you find any defective products, please contact us from here .