I placed an order, but I haven't received an email. What should i do?
Your order may not have been completed correctly, or your email address may be incorrect. Depending on your e-mail settings, e-mails from this site may be sorted to the "junk mail folder". If you do not receive the e-mail, please check your junk e-mail folder.
Can I change the payment method after ordering?
The payment method cannot be changed after the order is completed, so please be sure to check when ordering.
Which is the shipping company? Also, when will the product be shipped?
We will ship the item by Kuroneko Yamato. The tracking number of the package will be included in the product shipping notification email. The shipping date is Monday to Friday, excluding public holidays, and we usually ship within 2 to 3 business days from your order. * If the shipping date is a national holiday, it will be shipped the next business day. * This may not be the case, such as consecutive holidays. * We will contact you by e-mail when the product shipment is completed, but if the delivery is crowded, the delivery completion e-mail may be delayed or we may not be able to send it. Please note that it will be done.
Return / Exchange
Is it possible to return or exchange the product after it arrives?
We will only return or exchange the ordered product if the delivered product is defective, at our expense.
We inspect the products when they arrive and try to send them non-defective products. However, if the product is initially defective, please contact us from here.
Please note that we cannot accept returns or exchanges in the following cases.
1. If you contact us more than 10 days after the item arrives
2. Opened (inner bag) product
3. If the customer has scratches or stains
4. If there is no box at the time of mailing
5. In the case of a product that states that it cannot be returned on the product page
* We will bear all shipping costs for returned goods.
* Refunds will be made within 10 business days after the item arrives at our company and the condition is confirmed.
* We cannot accept returns other than those specified by us.
What kind of payment method do you have?
Credit card payment ・ You can use Amazon Pay, Apple Pay, Google Pay, and PayPay.
Is it possible to issue a receipt?
Yes, it is possible. We will send it together with the order when it is shipped. Please note that it cannot be reissued.
About order cancellation
I would like to cancel my order.
You can cancel your order only before shipping the item. Please contact us from here . We will process the cancellation. Please note that we cannot accept cancellations due to customer's convenience after the product has been shipped.
If you want to ask a question that is not in the FAQ